Cancellation Policy

1. Refund Policy

If you experience any issues with your order or product, such as requesting a refund due to dissatisfaction, receiving a defective or incorrect item, or finding that the product does not match the description on our website, please contact us at support@grezone.com with your order number. Refunds will be processed immediately without requiring you to return the item. Our refund policy is valid for 14 business days from the order date. The refund amount will include only the product price, excluding shipping fees and taxes. Refunds will be credited to your original payment method or credit card within 3 days. If you do not see the refund, please check your bank account, contact your credit card company for potential delays, or consult your bank regarding processing times. If the issue remains unresolved, please email us at support@grezone.com for further assistance.

2. Return Policy

At Grezone, physical returns are not required to process a refund. If you encounter any issues with your product, we aim to resolve them efficiently by issuing a refund. This approach ensures a smoother and more convenient experience for you. If you have concerns about your product, please contact us at support@grezone.com with your order details, and we will address the issue promptly.

3. Cancellation Policy

You can cancel your order within 12 hours of purchase. After this period, cancellations cannot be processed as the order will already be prepared for shipping. To request a cancellation, please email us at support@grezone.com. Any requests received after the 12-hour window cannot be accommodated, and the order will proceed as scheduled.