Refund Policy

Return & Refund Policy – Grezone.com

At Grezone.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the following conditions.

1. Eligibility for Returns & Refunds

You may be eligible for a return or refund if:

The product does not match the description or images on our website.

The item received is defective or damaged.

You are not satisfied with the product.

2. How to Request a Return or Refund

To initiate a return or refund request, please email support@grezone.com with the following details:

Order number

Reason for the request

Clear images of the product (if applicable)

If the issue is due to an error on our part, a full refund will be issued immediately without requiring the item to be returned.

Our support team will review your request and provide further instructions.

3. Important Information

Request Deadline: All return and refund requests must be submitted within 30 days from the purchase date.

Processing Time: Once approved, returns and refunds will be processed within 3 business days.

Refund Amount: Only the product price will be refunded. Shipping fees and taxes are non-refundable.

Refund or Replacement: Based on your request, you may receive a refund (excluding shipping fees) or a replacement.

4. Haven’t Received Your Refund Yet?

If your refund has not appeared in your account:

Check your bank account for updates.

Contact your credit card provider, as processing times may vary.

Consult with your bank to confirm if the refund is still being processed.

If you have completed these steps and still have not received your refund, please email us at support@grezone.com for further assistance.

5. Contact Information

Address: 12302 Sweetgum Dr Rancho Cucamonga CA 91739 United States
Email: support@grezone.com