FAQs

1. Under what conditions can I request a refund?

You can request a refund if:

The product does not match the description or images on the website.

The item received is defective or damaged.

You are not satisfied with the product.

2. How do I request a refund?

Send an email to support@grezone.com, providing your order number and reason for the refund request. If the issue is due to Grezone’s mistake, you will receive a full refund without returning the item.

3. How many days do I have to request a refund?

You must submit your refund request within 30 days from the purchase date.

4. How long does it take to receive my refund?

If your refund request is approved, Grezone will process it within 3 business days. The time it takes for the money to appear in your account depends on your bank or credit card provider.

5. What should I do if I haven’t received my refund yet?

Try these steps:

Check your bank account for any updates.

Contact your credit card provider, as processing times may vary.

If you still haven't received your refund, email support@grezone.com for assistance.

6. Can I request a replacement?

Yes. If your item arrives faulty or there is an issue caused by Grezone, you are eligible for a free replacement.

7. How do I request a replacement?

Send an email to support@grezone.com.

Attach a clear image of the defective item.

Once confirmed, Grezone will promptly send a replacement.

8. Are shipping fees refundable?

No, shipping fees and taxes are non-refundable, even if a refund is issued for the product.

9. Can I cancel my order?

Yes, but only within 12 hours of placing the order. After this period, the order will be processed and cannot be canceled.

10. How long does order processing and shipping take?

Processing time: 1-3 business days.

Shipping time: 5-10 business days (for domestic standard shipping).

11. Where can I track my order?

Once your order is shipped, you will receive a tracking number via email within 1-5 business days.

12. What payment methods does Grezone accept?

Grezone accepts:

PayPal (you can pay with a credit card without a PayPal account).