FAQs

1. What types of designs does Grezone offer?
Grezone offers a variety of designs, from sleek and modern to bold and artistic, ensuring there’s something for everyone.
2. Why should I choose Grezone for my iPhone case?
Grezone combines careful craftsmanship with a focus on aesthetics to provide phone cases that protect your device while showcasing your individual style.
3. What are the shipping fees for Grezone orders?
Domestic shipping for iPhone cases costs $6.87, and international shipping costs $8.73. Orders over $50 qualify for free shipping.
4. How long will it take for my order to arrive?
Domestic orders typically take 5-10 business days, while international orders may take 10-30 business days. Processing time is usually 1-3 business days, and delivery times may vary based on customs or other factors.
5. What payment methods are accepted at Grezone?
Grezone accepts payments through PayPal, including options that allow checkout without requiring a PayPal account. All transactions are secured with SSL encryption to protect your personal and payment information.
6. How do I request a refund?
If you are dissatisfied with your order or received a defective item, contact us within 14 business days at support@grezone.com. Refunds will be processed without returning the product and will be credited within 3 days to your original payment method.
7. Do I need to return the item for a refund?
No, physical returns are not required for a refund. Simply reach out to support@grezone.com with your order details, and we’ll handle the issue.
8. Can I cancel my order?
You can cancel your order within 12 hours of purchase by emailing us at support@grezone.com. After this period, the order will proceed as scheduled.
9. Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us as soon as possible. Address changes can only be made within 24 hours of placing the order, as it may already be processed for shipment. After this period, we cannot guarantee that changes can be made.
10. Can I track my order?
Yes, after your order is shipped, you will receive a tracking code via email within 1-5 business days. You can use this code to track the status of your shipment.